FAQ's
We are thrilled to have you as a part of our journey. Here, you’ll find answers to the most common questions about our products and services.
Got Questions? We Have Answers
Below are some common questions about products and services.
What kind of accounts do you serve?
Alcoline serves a diverse clientele, including individual customers, bars, restaurants, hotels, and corporate accounts.
Is there free delivery?
Free Delivery Policy
- Coverage: Makati and BGC only, from 9AM – 7PM only
- *Minimum purchase amount: Php3,000.00
- Lead time: 2-3 days
- Mondays to Saturdays only, excluding holidays
- If you are missing an item from your order, please contact us at askalcoline@gmail.com or +6328953830 to inform us of the missing item. We will make sure to send you the correct item within three (3) working days after we are notified of the mistake and have reviewed the order.
I'm ordering from the province, how do I get my order?
Alcoline do deliveries in provincial areas. The provincial orders use trucking and forwarding services.
What is your Return Policy?
Return Policy
Customer service is a top priority at Alcoline. You may return defective items within seven (7) days of date received provided that you have also sent us a photo of the damaged part. Defective items must also be in the same shape as they arrived to you. We will assess degree of damage and replace item should it have severe damage. Should we replace the item, please give us 1-2 days lead time to deliver it back to you.
Customer service is a top priority at Alcoline. You may return defective items within seven (7) days of date received provided that you have also sent us a photo of the damaged part. Defective items must also be in the same shape as they arrived to you. We will assess degree of damage and replace item should it have severe damage. Should we replace the item, please give us 1-2 days lead time to deliver it back to you.
Should you receive the wrong item(s), please contact us not more than 24 hours via email (askalcoline@gmail.com) so we can arrange delivery of correct item(s). Wrong items received should be returned to Alcoline in the condition they were delivered. Customer will be accountable for any damages after receipt of goods. To let us know about this situation, please provide the following in the email:
- Name
- Address
- Official Receipt number
- Order and quantity Delivered item(s) and quantity
- Date item(s) received
Returns must include all items that come with your item, this goes for tags, pouches, boxes, freebies (if applicable). We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund. All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
What is your Minimum Order Quantity (MOQ)?
Our MOQ varies for each type of accounts we serve, please contact us through the following mode of contact for more details.
Email
info@alcoline.ph
Telephone Number:
+63(2)88953830
+63(2)88953820